Bilingual Japanese Help Desk Support Administrator

Company Name:
The Help Desk Support Administrator will offer multi-language English/Japanese end user support for client hardware and applications.

Primary Responsibilities:
Support and maintain desktop, laptop, workstation and tin client computer software
End user support for video conferencing solution
End user support for Microsoft Client OS and Productivity Suite
End user support for third party applications (e.g. QAD, Kronos, AutoCAD, Lotus Notes, and Catia).
Coordinate and assist with end user requests from parent and subsidiary companies
Identify and suggest computer related training for associates
Propose, develop and support process improvement
Support department related project work

Bachelor Degree in Computer Science or related field of study or work experience
CompTIA A+, N+, and Microsoft Desktop Support Certification preferred
Proficient in speaking, reading and writing Japanese and English
At least 1 year of experience working in a help desk environment - internship experience is ok

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